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Hotel Admin Caves on Rollout of Pro-Union NY Home Care Overhaul As 
Whistleblower Describes Chaos: 'SHIT Show'

The Hochul administration softened its deadline for a pro-union overhaul of 
the state's $9 billion home care system - after a rollout so chaotic one 
insider called it "a s-t show." 

Gov. Kathy Hochul is set to release a plan with only days until an April 1 
deadline for more than 280,000 home care recipients to transition to a 
handpicked firm for payment processing, The Post has learned.

The Department of Health said it would announce "a plan to protect consumers 
and workers who require some additional time to transition" although it said 
it was still holding to the deadline for the consumer directed personal 
assistance program, or CDPAP. 

Hochul handpicked Public Partnerships LLC as a new middleman to consolidate 
payroll services from hundreds of firms, a move supported by an influential 
health care union that could gain thousands of new members through unionizing 
aides under the program.

But a whistleblower said PPL has been inundated with phone calls and 
struggling to meet the demand to try to hit the deadline.

"It's unimaginable. We've gone from the frying pan to the fire," the PPL 
employee said.

Hundreds of callers are on hold by 8 a.m. when workers sign on for the day, 
and hundreds are still waiting on hold by the end of the business day, the 
worker said - meaning consumers and caregivers have to call back and try 
again the next day.

"Thousands of calls a day are getting abandoned," the source said, claiming 
that management is ramping up pressure and 'micromanaging" agents" time.

The company's workforce, which is working remotely and has recently been 
bolstered with agents from outside New York in the last few weeks despite PPL 
saying its employees would be based locally.

Critics of the transition recently protested outside a vacant office space 
belonging to the company near Albany.

"If we had another year or two, it might work. But as it stands, it's a s-t 
show. It's a s-t show," the whistleblower noted.

[...]

https://nypost.com/2025/03/23/us-news/hochul-admin-caves-on-rollout-of-pro-
union-ny-home-care-overhaul-as-whistleblower-describes-chaos-s-t-show/?
utm_campaign=nypost&utm_source=twitter&utm_medium=social

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